Privacy Policy

Effective Date: August 17, 2026

Cactus Jax Roofing & Construction (“Cactus Jax Roofing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit cactusjaxroofing.com, contact us, request information, submit a form, request a roofing or construction service, or otherwise interact with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, information collected automatically when you use our website, and information received from third-party services that help us operate our business.

Information You Provide

Depending on how you interact with us, we may collect information such as:

  • Name
  • Phone number
  • Email address
  • Mailing or property address
  • Information about your home, roof, property, or construction project
  • Details you provide when requesting an estimate, inspection, consultation, or other service
  • Information submitted through website forms
  • Communications you send to us by email, telephone, text message, or other methods

Information Collected Automatically

When you visit our website, certain information may be collected automatically. This may include your IP address, browser type, device type, operating system, referring website, pages viewed, links clicked, approximate geographic location, date and time of your visit, and other technical or usage information.

We may use cookies, pixels, tags, scripts, analytics tools, and similar tracking technologies to understand how visitors use our website, improve website functionality, measure advertising and marketing performance, and provide a better user experience.

2. How We Use Your Information

We may use the information we collect for purposes including:

  • Responding to inquiries and requests
  • Providing estimates, inspections, consultations, and requested services
  • Communicating with you regarding your project or service request
  • Scheduling appointments and coordinating services
  • Responding to customer service requests
  • Improving our website, services, and customer experience
  • Understanding website traffic and visitor behavior
  • Measuring the effectiveness of advertising and marketing campaigns
  • Detecting, preventing, and addressing fraud, security issues, or technical problems
  • Maintaining business and service records
  • Complying with applicable laws, regulations, legal processes, or governmental requests
  • Protecting our rights, property, safety, customers, and business

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide functionality, understand website usage, analyze traffic, and measure marketing performance.

We may use services such as Google Analytics, Google Tag Manager, Microsoft Clarity, advertising platforms, and other analytics or tracking technologies. These services may collect information about your device, browser, website activity, and interactions with our website.

For example, Google Analytics may collect information about how visitors interact with our website so that we can understand traffic patterns and improve our website. Microsoft Clarity may help us understand how visitors interact with pages through usage analytics and session behavior information.

Cookies and tracking technologies may be provided by us or by third-party service providers acting on our behalf. You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

4. Google Analytics

We may use Google Analytics to analyze website traffic and usage. Google Analytics may collect information such as your IP address, device information, browser information, pages visited, and interactions with the website.

Google may use the information collected through Google Analytics in accordance with its own privacy practices. You can learn more about Google’s privacy practices and available controls through Google’s website.

5. How We Share Information

We do not sell your personal information for monetary consideration.

We may disclose personal information to third parties when reasonably necessary to operate our business, provide requested services, communicate with you, maintain our website, analyze website usage, process information, or comply with legal obligations.

These third parties may include:

  • Website hosting and technology providers
  • Analytics and website performance providers
  • Advertising and marketing technology providers
  • Customer relationship management and communication platforms
  • Scheduling and appointment providers
  • Payment processors, where applicable
  • Service providers and contractors involved in providing requested services
  • Professional advisors, such as attorneys, accountants, or insurers
  • Government agencies, courts, law enforcement, or other parties when required or permitted by law

These service providers may process personal information on our behalf and may only use that information as necessary to provide the applicable services or as otherwise permitted by law.

6. Information Submitted Through Forms

When you submit a form on our website, the information you provide may be used to respond to your request, contact you regarding your home or construction project, provide an estimate or consultation, schedule services, or otherwise fulfill the purpose for which you submitted the information.

Please do not submit sensitive personal information through website forms unless it is specifically requested and necessary for the service you are seeking.

7. SMS Text Messaging

If you provide your phone number and affirmatively consent to receive SMS messages from Cactus Jax Roofing, we may use your phone number to send text messages relating to your home project, service request, appointment, estimate, inspection, or other communications associated with services you have requested.

By checking an SMS consent checkbox on one of our forms, you agree to receive SMS text messages from Cactus Jax Roofing regarding your home project. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP. After you send STOP, we may send a confirmation message and you will no longer receive SMS messages from us unless you provide consent again.

For assistance, you may reply HELP or contact us using the information provided in this Privacy Policy.

Your consent to receive SMS messages is not required as a condition of purchasing goods or services.

Information collected through SMS consent will not be used for marketing purposes or shared with third parties for their own marketing purposes. We may share information with service providers that are necessary to facilitate the requested communications and provide related services, subject to applicable privacy and security requirements.

SMS message frequency may vary depending on your interactions with Cactus Jax Roofing and your project.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, services, social media platforms, or other online resources. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

11. Children’s Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps to address the information.

12. Texas Consumer Privacy Rights

Depending on your circumstances and whether applicable law applies to our processing of your information, Texas residents may have certain rights regarding their personal data.

These rights may include the ability to:

  • Confirm whether we are processing your personal data
  • Access personal data we maintain about you
  • Correct inaccuracies in your personal data
  • Request deletion of personal data provided by or obtained about you
  • Obtain a copy of certain personal data in a portable and usable format
  • Opt out of certain processing activities, including targeted advertising, the sale of personal data, or certain profiling activities, where applicable

These rights are subject to applicable legal exceptions and limitations.

13. How to Submit a Privacy Request

To submit a request regarding your personal information or to exercise an applicable privacy right, contact us using the information below.

When submitting a request, please provide sufficient information for us to understand and authenticate your request. We may need to verify your identity before completing certain requests to protect your personal information.

We will review and respond to qualifying privacy requests within the time required by applicable law.

If your request is denied where applicable law provides a right to appeal, you may contact us using the information below and identify the request you wish to appeal.

14. Do Not Track Signals

Some web browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted technical standard governing Do Not Track signals, our website may not respond to such signals in all circumstances.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, technology, legal requirements, or other circumstances.

When we make changes, we will update the “Effective Date” at the beginning of this Privacy Policy. Your continued use of the website after an updated Privacy Policy is posted constitutes your acknowledgment of the updated policy, to the extent permitted by law.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, you may contact us using the information below:

Cactus Jax Roofing & Construction
1660 S Dairy Ashford Rd
Houston, TX 77077
United States

Phone: 713-364-0518
Email: support@cactusjaxroofing.com
Website: cactusjaxroofing.com

This Privacy Policy is intended to provide transparency regarding our information practices. It is not intended to create contractual rights beyond those provided by applicable law.

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